In order to add a new mailbox to Neaktor you need to do the following steps:
- In the main menu, click on the green “+” button and select the “Integration” option.
- On the page that opens, you will have access to the list of available integrations. Click on the Email Integration button
- Click on the green Add email button located in the top right corner
- Then, fill in the required fields and click on the Add email button
| The email address you are connecting to Neaktor. | |
| Password | The password for the mailbox you are connecting |
| Name | This field is optional. Here you can specify the name with which the outgoing email will be signed. For example, “Alexander”, or “The operator of those. support “ |
- For most Email Service Providers like Gmail or Yandex, a login and password will be enough.
Nevertheless, if your email server has a unique configuration (corporate mail) or you use an ESP unknown to us, you will need to configure additional settings and specify:
- Email server address
- Address, protocol and port for processing incoming emails
- Address, protocol and port for processing outgoing emails
When using a corporate mail server, as a rule, to fill in all the required fields you will need to contact your system administrator.
If you use one of the major ESPs in your work, then to learn about additional settings, you need to review their help materials, or contact support.
Note! Some email providers, like Gmail, do not allow you to connect to your email without setting additional permissions in your account. In this case, you may receive a message that the username or password was entered incorrectly.
Note! Some email providers, like Gmail, do not allow you to connect to your email without setting additional permissions in your account. In this case, you may receive a message that the username or password was entered incorrectly.
You will need to go to your personal account settings and enable an option like “allow to connect to 3rd party email clients”. You need to check with your email provider for details.
If all the data was filled in correctly, within a few minutes your mailbox will connect to Neaktor and you will be automatically redirected to the integration settings page, where you can:
- Set task creation rules for the incoming messages
- Define the list of users who will be able to use the connected mailbox
- Configure the option of sending emails directly from the application.
If have any difficulties or questions during the setup, review the information below, or contact Neaktor support.
Connecting Google mailboxes (Gmail)
When you enter your Gmail address and password, you may receive the following message “Access error. Your mail server requires additional permissions. ” As a rule, this is directly related to the security settings of the Gmail server.
By default, Gmail classifies any 3rd party service or an application, including Neaktor, as less secure apps and blocks them.
In order to fix this, you need to log into your Google account and enable the appropriate permission.